Molly Maid Rochester Reviews
Real Stories, Real Results
Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
4.8/5
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Elizabeth B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very friendly and considerate. They do a great job. Would definitely recommend.
Owner Response: We’re so glad to hear you had a positive experience and that our team was both friendly and thoughtful. Thank you, Elizabeth, for recommending Molly Maid of Rochester. We appreciate your feedback and would love to help you again in the future!WWilfredo R.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆As always, we had a wonderful experience with Reyna and Flor from Molly Maid. They do an excellent job every time they clean our home. They are professional, dependable, thorough and always pay attention to details. We appreciate their hard work and positive attitude. Highly recommend to anyone looking for reliable and high quality cleaning services.
Owner Response: We truly appreciate your thoughtful feedback and are so glad our team provides such dependable and detailed service each visit. Thank you for recommending Molly Maid of Rochester and recognizing our team’s hard work. We’re grateful to have you as a customer and look forward to keeping your home sparkling!TTabatha H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Benita & Ana visit our offices every other week. We look forward to seeing their smiling faces every time! They are thorough, professional and leave the office smelling & looking wonderful.
Owner Response: We really appreciate your thoughtful words, Tabatha. It is wonderful to hear how much you enjoy the visits from our team and that their attention to detail makes a positive difference in your office. Thank you for trusting Molly Maid of Rochester. We look forward to keeping your workspace fresh and welcoming every time!JJason L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Amazing job as always! Very polite and professional!
Owner Response: Thank you so much, Jason, for your kind words and continued support! We’re delighted to hear that you consistently have a great experience with our team. Politeness and professionalism are what we strive for, and it’s wonderful to know we’ve met those expectations. We look forward to serving you again soon!SShirley
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very easy to schedule and they did an amazing job!
Owner Response: Thank you so much for your kind words, Shirley! We’re delighted to hear that scheduling with us was easy and that you were pleased with the quality of our cleaning. Your satisfaction means a lot, and we appreciate you choosing Molly Maid of Rochester. We look forward to serving you again in the future!JJean E.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very nice job
Owner Response: Thank you so much for your kind words, Jean! We’re delighted to hear that you were pleased with our service. Your feedback means a lot to our team at Molly Maid of Rochester, and we look forward to helping you again in the future!PPat R.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Rayna and crew always do a fantastic job.
Owner Response: Thank you so much, Pat, for your wonderful feedback! We’re delighted to hear that Rayna and the crew consistently provide fantastic service for you. Your trust and kind words mean a lot to us. If there’s ever anything extra we can do to make your experience even better, please let us know. We look forward to continuing to serve you!Jjoanna k.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We love our team. Always friendly and detail oriented. They’ve been cleaning for us for many years – we’ve never had a complaint!
Owner Response: Thank you so much, Joanna, for your loyalty and kind words! We’re grateful to have been able to serve you over the years, and it means a lot to know our team’s friendliness and attention to detail make a difference. We look forward to keeping your home sparkling for many more years to come!JJean
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆My wife and I had a great experience with this cleaning company. The team was professional, punctual, and extremely thorough. They did an amazing job cleaning our home and paid attention to the small details that really made a difference. Everything looked spotless when they were done. We really appreciated how friendly and respectful they were throughout the process. Highly recommend their services and we’ll definitely be using them again.
Owner Response: Thank you so much, Jean Claude, for taking the time to share your wonderful feedback! We’re delighted to hear that you and your wife had such a great experience with our team. Professionalism, attention to detail, and making sure every corner is spotless are always top priorities for us. We truly appreciate your kind words about our staff’s friendliness and respectfulness. It means a lot to know you would highly recommend us, and we look forward to the opportunity to serve you again!JJulia H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The entire Molly Maid team, from the people in the office to the wonderful people who do the cleaning, are marvelous. Professional, kind, and helpful. I would not hesitate to recommend Molly Maid to anyone (and I do)!
Owner Response: Thank you so much, Julia, for your kind words and wonderful recommendation! We’re grateful for your trust and are delighted to hear that our whole team—from our office staff to our cleaning professionals—made a positive impression on you. Your appreciation means a lot to us, and it’s a pleasure to have you as part of our Molly Maid family. If there’s ever anything more we can do for you, just let us know!SSarah S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We started using Molly maid in the fall last year and have been very happy with them! They are efficient and always make our home feel fresh.
Owner Response: Thank you so much, Sarah, for your kind words! We’re delighted to hear that you’ve been happy with our service since the fall. Our team takes pride in making your home feel fresh and comfortable every visit. We truly appreciate your trust in Molly Maid of Rochester and look forward to keeping your home sparkling clean!JJared J.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We’ve had Molly maid clean our home for past several years.
Owner Response: Thank you so much for your loyalty and for sharing your experience, Jared! We’re honored to have been your trusted cleaning service over the years. Your continued support means a lot to our team, and we look forward to keeping your home clean and comfortable for many more years to come.NNatassya B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆So far this has been the best cleaning team around! They are reliable (which is so hard to find), kind, efficient, with great communication, and the clean is always well done! The house shines!! It has been a great experience and I would recommend.
Owner Response: Thank you so much, Natassya, for your wonderful review! We’re delighted to hear that you’ve had such a positive experience with our team. Reliability, kindness, and top-notch cleaning are what we strive for, and it means a lot to know our efforts have made your home shine. Your recommendation is greatly appreciated and motivates us to keep delivering excellent service. We look forward to continuing to serve you!AAlec T.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Benita and Ana have been coming to our house for over a year now and they have been fantastic!
Owner Response: Dear Alec, Thank you so much for the wonderful review! We are so glad to hear that Benita and Ana have been providing you with fantastic service for over a year. We truly appreciate your loyalty to Molly Maid of Rochester and look forward to continuing to take great care of your home!VV C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We are very pleased with Molly Maids and are especially lucky to have Mariela and Maria taking care of our house. They both do a wonderful job, they are very thorough, always take requests/suggestions, and are so friendly. Both ladies warmly embrace our large dog and they are not deterred by her extra floofs of hair around the house.
Owner Response: Dear V Clib, thank you so much for the wonderful review! We are so glad to hear that you are pleased with our services and that Mariela and Maria are taking such great care of your home. They truly enjoy being thorough and helpful, and it’s lovely to know they’ve formed such a warm bond with your dog as well—extra floofs and all! We appreciate your kind words and look forward to seeing you again.JJulie R.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Good communication with the office staff and the team that did the cleaning Was efficient and thorough. Specific things I requested were accomplished.
Owner Response: Dear Julie, Thank you so much for the wonderful review! We are so happy to hear that you had such a positive experience with both our office staff and our cleaning team. It is great to know that our communication met your expectations and that the team was able to efficiently handle the specific requests you had for your home. We truly appreciate your feedback and look forward to serving you again!GGreg K.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They always do a nice job and my house looks great after they leave.
Owner Response: Dear Greg, thank you so much for the 5-star review! We are so happy to hear that our team consistently does a nice job and that your house looks great after every visit. We truly appreciate your support of Molly Maid of Rochester and look forward to your next cleaning!SSarah A.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Edit* In my original review I expressed disappointment with missed dirty areas. They came out the next day and were excellent. They went over and beyond trying to make things right. I very much appreciate their concern and commitment to their customers. Everyone was super nice and I’m happy with how the house looks. I’d be happy to continue monthly cleanings and recommend them.
Owner Response: Good afternoon Sarah Ann, We are so very sorry about this and am so glad that your partner called this afternoon so that we could send a team right away today to take care of these areas that were missed. We know how moving can be stressful already so please accept our sincerest apologies. We sincerely hope that we can make this up to you. If you have any questions or concerns please feel free to call me directly at 507-285-3196. Warm regards, Heather Hagge Manager Molly Maid of RochesterMMelanie T.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid always does a fantastic job. They do a thorough job and are always kind.
Owner Response: Dear Melanie, Thank you so much for the 5-star rating! We are so glad to hear that our team consistently provides a thorough and kind service. It is always our goal to do a fantastic job for our customers, and your feedback means a lot to us. We look forward to seeing you again soon! Best regards, Molly Maid of RochesterCCindy O.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Regina, Ana and Virginia all did a fantastic job cleaning my townhome.
Owner Response: Thank you so much, Cindy, for your wonderful feedback! We’re delighted to hear that Regina, Ana, and Virginia provided exceptional service and made your townhome shine. Your kind words mean a lot to our team at Molly Maid of Rochester. We truly appreciate your support and look forward to cleaning for you again!JJennifer D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They did a nice job. I was especially pleased that they were highly attuned to our preferences, like not dusting a particular area.
Owner Response: Thank you so much for your kind words, Jennifer! We’re glad to hear you appreciated our attention to your preferences and are happy you were pleased with the service. It’s important to us to respect your requests and make sure every cleaning meets your expectations. We look forward to serving you again!CC S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We have had a fantastic experience using Molly Maid! The staff is efficient, thorough and professional. When they are here they are always working, not on their phones or chatting much. We typically have the same gals regularly; they are friendly and polite, and our dog gets very excited when they arrive. They are sweet to her. Occasionally, we have schedule changes and the office team been gracious and accommodating to make things work for us.
Owner Response: Thank you so much, C Schwartz, for your wonderful review! We’re grateful to hear that you’ve had such a positive experience with our team. It means a lot to know our staff’s efficiency, professionalism, and friendliness make a difference for you and your pup. We appreciate your loyalty and are glad our office team could accommodate your needs when schedules change. Looking forward to keeping your home sparkling!RRoss R.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great team.
Owner Response: Thank you so much, Ross, for your kind words! We’re delighted to hear you had a great experience with our team at Molly Maid of Rochester. Your feedback means a lot to us, and we truly appreciate your support. We look forward to serving you again!DDeb E.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We get our house cleaned weekly because we have two active dogs that go in and out frequently. Our couches are vacuumed to get rid of the fur, tracked pet dirt is gone, and they work around our dogs! The walls are even dusted so sticky fur is removed from the walls. This service makes it so much easier to have pets.
Owner Response: Thank you so much, Deb, for sharing your experience! We’re delighted to hear that our cleaning service has made life with your active dogs easier and your home more comfortable. We know how much pet owners appreciate the extra attention to fur and pet dirt, and we’re happy to work around your pups to keep everything spotless—including those tricky fur-sticking walls! Your feedback means a lot to our team. We look forward to helping keep your home fresh week after week.EElizabeth B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid did a fantastic move out clean of my townhouse. The place looked better than when I moved in.
Owner Response: Thank you, Elizabeth, for sharing your wonderful feedback! We’re delighted to hear that our team at Molly Maid of Rochester could help make your move-out experience so positive. Knowing your townhouse looked even better than when you moved in is the best compliment we could receive. We appreciate your trust and wish you the best in your next home!JJahbulani O.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very good service! Great cleaners that are always kind and respectful.
Owner Response: Thank you so much, Jahbulani, for your wonderful feedback! We’re delighted to hear that you’ve had such a positive experience with our team. Your kind words about our cleaners and their respectful service mean a lot to us. We truly appreciate your support and look forward to serving you again in the future!DDavid P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆4000 Square foot home, sitting empty in the country for over a year. The ladies were efficient and meticulous. Very friendly, and you can always depend on the quality of the work.
Owner Response: Dear David, Thank you so much for the wonderful review! We are so pleased to hear that our team was able to provide such efficient and meticulous service for your home. It is our goal to provide quality house cleaning you can always depend on, and we are glad we could make your experience a positive one. We truly appreciate your support of Molly Maid of Rochester!AAngie P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maid has been cleaning my home weekly for several years. I have worked with other cleaning companies and feel that Molly Maid Is the most reliable organization we have worked with. They do a great job!
Owner Response: Angie, Thank you so much for your kind words and for trusting us with your home over the years! We truly appreciate your loyalty and are honored to be your go to cleaning service. It means a lot to hear that you find our team reliable and that you’ve had such a positive experience compared to other services. We’ll be sure to share your feedback with the team. They’ll be thrilled to hear it. Thanks again for your continued support!AAshanthi P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Such a great company! Benita and her team always do a great job, they are so professional, courteous and friendly. They take great care of my house, and always leave it looking sparkling. I have already recommended Molly Maid to my friends.
Owner Response: Thank you so much, Ashanthi, for your wonderful feedback! We’re delighted to hear that Benita and her team have consistently provided you with professional, courteous service and that your home always looks sparkling after their visits. Recommendations from valued clients like you truly mean a lot to us. We appreciate your trust and support for Molly Maid of Rochester!KKristy L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Benita and Ana are amazing! So friendly, thorough and meticulous. They are quick as well.
Owner Response: Thank you so much, Kristy, for your wonderful feedback! We’re delighted to hear that Benita and Ana made such a great impression with their friendly, thorough, and meticulous work. We truly appreciate your kind words and are glad you’ve noticed their attention to detail and efficiency. We look forward to continuing to provide you with excellent service!Service You Can Trust!
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