Molly Maid Rochester, NY Reviews
Real Stories, Real Results
Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
4.6/5
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Alan B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Heavy chore–very hard working they did everything and more–
Owner Response: Thank you so much, Alan, for your kind words! We’re glad to hear that our team went above and beyond to tackle all of your chores. Your recognition of their hard work means a lot to us. If you ever need help again, we’ll be ready to assist!PPam B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very professional, they do the job well, while working at a fairly quick pace
Owner Response: Thank you so much, Pam, for your wonderful feedback! We truly appreciate your kind words about our professionalism and the quality of our work. It’s great to know that our team was able to complete your cleaning efficiently without compromising on results. We look forward to serving you again in the future!DDOC
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Overall we are very pleased with the service Molly Maid provided! Specifically Team 5, Aureli and Elizabeth are great! They are always on time, thorough and efficient in completing their cleaning tasks, individually very nice and easy to talk to. We feel very fortunate that Team 5 was assigned to our account – we couldn’t ask for anyone better!
Owner Response: Thank you so much for your wonderful feedback! We are thrilled to hear that you’re pleased with our service and especially with Team 5, Aureli and Elizabeth. Punctuality, thoroughness, and efficiency are qualities we value, so it’s great to know they stood out to you. We genuinely appreciate your kind words, and we’re grateful to have the opportunity to continue serving you. If there’s ever anything more we can do, please don’t hesitate to let us know! -Molly Maid of Rochester, NYCClarice L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Called for a last minute cleaning and they were able to deliver! Two cleaners came and cleaned my house top to bottom. Very good job! I have had Individual cleaners in the past and having a company I can really see the difference in the results! So good!
Owner Response: Larice, thank you for the wonderful 5-star review! We’re so glad we could accommodate your last-minute cleaning request and deliver the top-to-bottom results you were looking for. Our professional team takes pride in providing detailed, consistent service, and we’re thrilled you could truly see the difference. We appreciate your trust in us and look forward to helping again anytime you need us. – Molly Maid of Rochester, NYRRobin F.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Love them! They always do an amazing job.
Owner Response: Robin, we’re so happy to hear this! We’re glad you’re loving the results and that our team continues to deliver consistently excellent cleaning at a great value for your special occasional cleanings when you need a little extra help. We truly appreciate your support and look forward to taking care of your home again soon. – Molly Maid of Rochester, NYEEric M.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team 5 always does a very good job, they are so nice with our little son who like to “help” the cleaning ladies with his tiny mop. Very grateful for how nice our house looks afterwards
Owner Response: Eric, this absolutely made our day. Team 5 will be so happy to hear this—especially about your little one “helping” with his tiny mop. We love being part of homes where kindness and smiles go along with detailed, dependable cleaning. It’s great to know you’re consistently happy with how your home looks after each visit, and we truly appreciate you taking the time to share your experience. – Molly Maid of Rochester, NYRRobert K.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Yanelis and Lucy (team3) do excellent work. The house is spotless and they are friendly and efficient.
Owner Response: Robert, we’re so glad to hear this! Yanelis and Lucy from Team 3 will be so happy to hear your kind words. It’s great to know you found the service to be a good value and that their friendly, efficient work left your home spotless. We truly appreciate you taking the time to share your experience. Molly Maid of Rochester NYJJoan S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆My team 5 ladies do a thorough, careful cleaning every time. The office staff is always gracious and helpful.
Owner Response: Thank you so much, Joan, for your wonderful review! We’re delighted to hear that our team of ladies consistently provides you with thorough, careful cleaning, and that our office staff has always been gracious and helpful. Your appreciation means a lot to us and motivates our entire team to continue delivering the best service possible. We look forward to serving you again soon! Molly Maid of Rochester NYMMarie P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team #1 cleans our house and does a GREAT job!
Owner Response: Thank you so much, Marie, for your wonderful review! We’re thrilled to hear that Team #1 consistently does a great job cleaning your house. Your feedback means a lot to us and motivates our team to keep delivering top-notch service. We appreciate your trust in Molly Maid of Rochester, NY and look forward to continuing to serve you!AAlexandra K.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The ladies did a beautiful job, my house is clean and sparkling!
Owner Response: Alexandra, we’re so happy to hear this! Team 11 will be thrilled to know their hard work on your initial cleaning left your home clean and sparkling. We truly appreciate you taking the time to share your experience and are glad you found the service to be a great value. – Molly Maid of Rochester NYKKaren C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We have a busy household with kids, a dog, cats and bunnies. Team 5 at Molly Maids gets our house back in shape which is no easy task. They are reliable, efficient, thorough, hard working, honest and very pleasant to have in our home. Team 5 is the reason we are regular customers of Molly Maids. I would highly recommend Team 5 of Molly Maids!
Owner Response: Karen, we truly appreciate you taking the time to share this. A busy home with kids and pets definitely keeps things interesting, and we’re so glad Team 5 helps bring everything back to a clean, comfortable place. Their reliability, attention to detail, and positive presence in your home are exactly what we strive for, and it means a lot to know they’re the reason you continue with regular service. We’ll be sure to pass along the kind words—they’ll be thrilled to hear this. – Molly Maid of Rochester NYHHeidi K.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team 5 at Molly Maids is great! House is sparkling clean and they are very nice to work with!
Owner Response: Heidi, we love hearing this! Team 5 will be so happy to know their hard work made your home feel fresh, polished, and truly clean. We’re glad they were a pleasure to work with and delivered results you could feel right away. – Molly Maid of Rochester NYAAmanda B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Have used Molly Maid for years. Reliable, thorough, and friendly. Team 5 always does a great job!
Owner Response: Amanda, we truly appreciate you taking the time to share this! It means a lot to hear that you’ve trusted us for years. Reliability, thoroughness, and friendly service are exactly what we strive for, and Team 5 will be so proud to hear your kind words. Molly Maid of Rochester NYSShannon
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Aureli and her team are awesome! Efficient and hard working!
Owner Response: Shannon, we’re so glad you shared this! Aureli and Elizabeth consistently bring energy, efficiency, and a strong work ethic to every visit, and they’ll love hearing your feedback. We’re happy you found our pricing fair and the service top-notch. – Molly Maid of Rochester NYDDonna A.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Excellent cleaning work by Aureli and Elizabeth. I highly recommend Molly Maids.
Owner Response: Donna, we’re so glad to hear you were happy with the cleaning Aureli and Elizabeth provided. They focus on delivering a detailed, thorough clean that leaves homes feeling fresh, comfortable, and well cared for. We truly appreciate your recommendation and your trust in our service. Molly Maid of Rochester NYEEmily B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Aurelie cleans the office I work in and she is so wonderful. She always makes an effort to connect with us and does a thorough job cleaning. She is the best!
Owner Response: Emily, we truly appreciate you taking the time to share this feedback. Aureli takes great pride in her work, and it means a lot to hear that her attention to detail and genuine connection with your team make such a positive impact. We’re grateful for the opportunity to care for your office and look forward to continuing to provide reliable, high-quality service. -Molly Maid of Rochester, NYJJennifer M.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We love Aureli! She is very personable and professional. She does an amazing job with cleaning the office. Very efficient!
Owner Response: Jennifer, we love hearing this! Aureli will be so happy to see your kind words. Her professionalism, efficiency, and friendly approach are exactly what we strive for. We’re glad you’re finding our office cleaning services to be a great value, and we truly appreciate the opportunity to take care of your workspace. – Molly Maid of Rochester NYBBeverley M.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Very through, very polite, they went right to work. They did everything we asked them to do. My bathrooms were shinny & clean. Highly recommend Molly Maid for your cleaning service.
Owner Response: We truly appreciate your wonderful feedback, Beverley! We’re so glad to hear the team was thorough, polite, and got right to work, leaving your bathrooms shiny and clean. Team 11 will be thrilled to hear your kind words, and we’re grateful for your recommendation. – Molly Maid of Rochester NYSSandra a.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Hurt my back. House needed a good general cleaning. The girls e re re kind. Efficient and the house c was spotless. Will have them come again
Owner Response: Thank you so much, Sandra! We’re happy to hear our team’s kindness and efficiency made a difference for you and that your home was left spotless. We’re excited to begin recurring service with you and look forward to keeping your home consistently clean and comfortable. – Molly Maid of Rochester NYSSusan S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Showed up on time, did an excellent job. My house looked better than when I moved in. I will definitely be using them again!!!!
Owner Response: Thank you, Susan! We’re so glad to hear our team arrived on time and delivered an excellent clean. Knowing your home looked even better than when you moved in truly means a lot. We look forward to maintaining your home again! – Molly Maid of Rochester NYEEileen H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Excellent services. I will definitely use them again.
Owner Response: Thank you, Eileen! We’re thrilled to hear you’re happy with the service. It’s a pleasure to support your home on a recurring basis, and we truly appreciate your trust in our team. – Molly Maid of Rochester NYSStefanie H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆On time and did a great job cleaning for the first session. I’d been looking for a good cleaning service and so far they have been very professional and reliable.
Owner Response: Thank you, Stefanie! We’re thrilled to hear your first cleaning went so well. Punctuality is an important part of our service, and we’re glad our team’s on-time arrival and thorough cleaning made a great first impression. We look forward to continuing to deliver reliable, professional care for your home. – Molly Maid of Rochester NYSSuzanne B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The women were focused & efficient & pleasant!
Owner Response: Thank you, Suzanne! We’re delighted to hear that Maria and Elianelyz provided such focused, efficient, and pleasant service. It’s wonderful to know their professionalism made your experience a great one. – Molly Maid of Rochester NYJJonathan R.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Good experience with Molly Maid! Aureli and Elizabeth do excellent work
Owner Response: Thank you, Jonathan! We’re so glad to hear you had a great experience. Aureli and Elizabeth take pride in their work, and we’re happy their attention to detail made a positive impression. We appreciate your trust and look forward to keeping your home looking its best. – Molly Maid of Rochester NYBBill
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maids have provided me with excellent service over a period of several years, and various homes. Team#1 is excellent!
Owner Response: Thank you, Bill! We’re happy to know you had a positive experience with our home cleaning service. We look forward to keeping your space fresh, tidy, and welcoming. – Molly Maid of Rochester NYAAdam F.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The team arrived early and finished the move-out clean in about half of the 3 hour time that was initially estimated. The apartment was spotless and smelled extremely clean afterwards. Thank you.
Owner Response: Thank you, Adam! We’re so glad to hear our team exceeded your expectations by finishing your move-out clean efficiently and leaving your apartment spotless and fresh. We truly appreciate your feedback and look forward to helping again in the future. – Molly Maid of Rochester NYMmarlene s.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Two women from Molly Maid did an excellent job cleaning the house. They worked very well together, were friendly and .meticulous. It was a pleasure to enjoy the finished product.
Owner Response: Thank you, Marlene! We’re so glad to hear you had a great experience. Aleanna and Lucy did an excellent job working together, bringing both friendliness and meticulous attention to detail. It’s always a pleasure to leave your home looking fresh, tidy, and beautifully maintained. – Molly Maid of Rochester NYJJoAnn S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I was very explicit on the particulars I wanted them to clean and I am satisfied with the results. My home smelled clean upon entering the house. I’m keeping them on a regular basis.
Owner Response: Thank you, JoAnn! We’re thrilled to hear we met your expectations and that your home smelled wonderfully fresh and clean upon your return. We look forward to keeping your home spotless, refreshed, and beautifully maintained on a regular basis! – Molly Maid of Rochester NYSSuzie S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆My bathtub has never been so sparkly!
Owner Response: Thank you, Suzie! We’re thrilled to hear your bathtub is sparkling like never before. We appreciate your kind words and look forward to keeping your home shining! – Molly Maid of Rochester NYLLisa N.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Team 5 has come several times to clean our home now. Wonderful job cleaning 2 kitchens, 2 living rooms, dining room, 4 bedrooms and more! Dust, dirt, dog hair, kitchen spills – you name it and it disappears! What’s left is a spotless home! The teams are very professional, polite and prompt. They work quickly but are very thorough. I would recommend to everyone! Thank you Molly Maids!
Owner Response: Lisa, it’s so great to hear from you! We love knowing Team 5 has been back several times and continues to deliver the kind of results you can count on. Tackling multiple kitchens, living spaces, bedrooms, and all that everyday dust, dog hair, and spills is no small job—and we’re thrilled everything was left fresh, detailed, and spotless. Your mention of their professionalism, punctual arrival, and thorough approach really highlights what we strive for on every visit. We appreciate the recommendation and are grateful to be your trusted, ongoing cleaning service. Molly Maid of Rochester NYService You Can Trust!
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