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Molly Maid of Central Lake and NW Geauga Counties
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Molly Maid Central Lake And NW Geauga Counties Reviews

Real Stories, Real Results

Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.

4.9/5

198 Ratings | Showing:
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  • A

    Amanda L.

    via Google

    Cheri and Shannon are fantastic! We’ve had a great experience overall with this cleaning service. The two women who regularly come to clean our home are absolutely wonderful—friendly, personable, and incredibly hardworking. They’re always pleasant to have in our home and clearly take pride in what they do. The only downside we’ve noticed is with the company itself regarding scheduling and time. When we were initially quoted, the scope of work sounded more comprehensive than what seems feasible in the time actually allotted during each visit. It often feels like there just isn’t enough time given to fully deliver on everything that was promised. That said, we truly appreciate the effort and care from Cheri annd Shannon and hope the company can better align expectations with the time scheduled.

    Owner Response: Thank you so much, Amanda, for your thoughtful review and for highlighting the fantastic work Cheri and Shannon do in your home. We’re incredibly grateful for your kind words about their friendliness, work ethic, and the care they bring every visit. Your feedback regarding scheduling and expectations is truly important to us. We apologize for any disconnect between the initial scope and the time allotted, and we will take your thoughts to heart as we work to improve the overall experience. Thank you for your honesty and for trusting us with your home. We sincerely appreciate your loyalty and look forward to serving you even better in the future!
  • E

    Ellen H.

    via Google

    I have been so very pleased with Molly maids as they have been so respectful to my elderly father and his wife and take good care of their house. I would highly recommend them.

    Owner Response: Thank you so much, Ellen, for your thoughtful review and recommendation! We’re grateful to hear that our team has been respectful and attentive to your father and his wife, and that you’re pleased with the care we provide for their home. Your kind words mean a lot to us, and we look forward to continuing to deliver quality service for your family.
  • R

    Rich N.

    via Google

    Great job! Highly recommended.

    Owner Response: Thank you so much, Rich, for your wonderful review and recommendation! We’re delighted to hear you were pleased with our service. Your satisfaction means a lot to us, and we appreciate you taking the time to share your experience with MOLLY MAID of Central Lake and NW Geauga Counties. If there’s ever anything else we can do for you, just let us know!
  • E

    Emily L.

    via Google

    Shannon and Cheri are amazing and Sharon in the office is always so accommodating and responsive. They always leave my home sparkling clean. They are a great team and even love on my cat when they are at my house. I’ve had other teams, but these two are the best. I know I’m getting a great thorough clean when they come. These ladies take pride in their jobs and it shows. I appreciate it so much!

    Owner Response: Emily, thank you so much for this wonderful feedback! We are delighted to hear that Shannon and Cheri have made such a positive impression with their thorough cleaning and that they even take a moment to bond with your cat. It is also great to know that Sharon has been able to provide you with responsive and accommodating service from our office. We truly appreciate your loyalty and for recognizing the pride our team takes in their work. We look forward to your next cleaning!
  • E

    Ed C.

    via Google

    They did a wonderful job let me know when they arrived and when they were leaving

    Owner Response: Thank you so much, Ed, for your kind words and 5-star rating! We’re glad you appreciated our communication and the quality of our cleaning service. It means a lot to our team to know you had a positive experience. We look forward to serving you again!
  • C

    Chelsea M.

    via Google

    The cleaning service was fantastic and the scheduler on the phone was helpful. Don’t use the request a quote option on the website. The resulting AI was incorrect and claimed to book me an appointment but it didn’t. Once I called though everything was clear

    Owner Response: Thank you so much, Chelsea, for sharing your experience with us! We truly appreciate your kind words about our cleaning team and scheduler—it’s great to know you found their service fantastic and helpful. We also appreciate your honest feedback regarding the online quote tool and apologize for the confusion it caused. Your comments help us improve, and we’re glad everything was handled clearly once you called. Thanks again for choosing MOLLY MAID of Central Lake and NW Geauga Counties!
  • C

    Colleen S.

    via Google

    Got my house really clean today! Thank you Molly Maid!

    Owner Response: Thank you so much, Colleen, for your wonderful feedback! We’re delighted to hear that you were pleased with how clean your house is. It means a lot to our team to know we could make a positive difference in your day. We truly appreciate your support and look forward to helping you keep your home sparkling clean in the future!
  • S

    Sara S.

    via Google

    Sharon and the employees are great to work with! I’ve recommended them a lot and some of those folks got service too!

    Owner Response: Thank you so much for your kind words, Sara! We truly appreciate your recommendations and are delighted to hear you’ve had such positive experiences with Sharon and our team. Your referrals mean a lot to us, and we’re grateful for the trust you’ve placed in MOLLY MAID of Central Lake and NW Geauga Counties. If there’s ever anything we can do to make your experience even better, please let us know!
  • M

    M. G.

    via Google

    Great service for many years!

    Owner Response: Thank you so much, M. Graham, for your loyal support and kind words! We’re truly grateful to have served you over the years and appreciate you choosing MOLLY MAID of Central Lake and NW Geauga Counties. It’s always our pleasure to help keep your home clean. We look forward to many more years of providing you with great service!
  • A

    Allysa W.

    via Google

    Molly Maid is great! The staff is kind and respectful, especially with me working from home while they are cleaning. The cleaning is thorough and exactly what I was looking for.

    Owner Response: Thank you so much, Allysa, for your kind words and for choosing MOLLY MAID of Central Lake and NW Geauga Counties! We’re glad to hear our team’s respect and thoroughness stood out to you, especially while you’re working from home. It means a lot to know we’re providing exactly the service you were hoping for. We truly appreciate your feedback and look forward to continuing to keep your home sparkling!
  • N

    Natalie L.

    via Google

    Sharon at Molly Maids was amazing; fit me in for a last minute holiday cleaning and the team did a fantastic job!

  • J

    Jackie S.

    via Google

    Wonderful device, great staff..competent, reliable and friendly

  • R

    RJ M.

    via Google

    Sharon is excellent to work with and is very flexible with my work schedule. The girls are always friendly and do a great job with minimal disruption. Would definitely recommend.

  • K

    Kelly L.

    via Google

    The ladies I had were lovely, every little detail was covered, they were quiet, professional! When I was talking they both stopped and listened with a smile! Very respectful of personal items as well! Very satisfied with this team!!!

  • D

    Diane M.

    via Google

    For two women to clean 2nd and 1st floor completely and change and make beds I feel $285.00 is very reasonable. It saves me my mental well being and allows me to do what I need to do these days.

  • L

    Linda S.

    via Google

    Two women were here over three hours and they did a great job. The house got a really good Fall cleaning not just a weekly cleaning. They were very professional and I would highly recommend Molly Maid.

  • D

    Dan W.

    via Google

    Very happy with ongoing bi-weekly cleanings of our home.

  • T

    Terri l.

    via Google

    I was so surprised and so happy that I wanted to cry tears of joy! They made my house feel like a palace! Cass and Quinn worked so very hard and did an incredible job. They cleaned Every corner and so very detailed at that!

  • F

    Frank A.

    via Google

    We used them for the first time last week and were super impressed with the team. We will definitely be using them again.

  • C

    Carol J.

    via Google

    I had Molly maids do my Spring/Summer cleaning.Their team of three worked wonders! I would definitely have them again.

  • S

    Sue S.

    via Google

    The young ladies that came out were fantastic cleaners. Highly recommend

  • R

    Robert R.

    via Google

    Friendly and professional, and thorough cleaners. Would recommend.

  • J

    Jack R.

    via Google

    Sharon and team are very responsive to our needs and appreciate the flexibility on schedules when needed. Caroline and team doing a very good job with the cleaning.

  • C

    Cheryl L.

    via Google

    Jenna & Cassie were the best! My house is the cleanest! They are friendly thorough efficient! They pay attention to the little details. I was blown away by their clean!

  • A

    Andrea D.

    via Google

    Melinda and Audrey were very professional and friendly. They made the house shine! So much better than the cleaner I had before.

  • L

    Louise W.

    via Google

    I’ve been a client for years. Very seldom to they disappoint. The girls work very hard to make this house shine.

  • E

    Emily B.

    via Google

    Melinda and Miriah did such a great job cleaning my house top to bottom leaving the whole place spotless! They were super kind and respectful, and I felt comfortable leaving the house to go run some errands while they were here! I definitely recommend Molly Maid and will continue to use them myself!

  • L

    larry b.

    via Google

    I am happy with this service.

  • B

    Brooklyn B.

    via Google

    Desirea just came and finished my house, she was great and very thorough! Was also really great with my skidish dog. Will definitely be returning and requesting her!

  • A

    Amy R.

    via Google

    Very detailed and worked very efficiently. Very happy with how my home looked when I got home. I definitely will use them again. Friendly from start, when setting up appt. to finish.

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  • Backed by the Neighborly Done Right Promise®

    We’ve been around over 40 years and know how to provide the best clean within your budget and schedule, and with no term contracts. With our 44-point checklist, it’s a clean you can count on. If it’s not done right, we’ll make it right.

  • Trusted and Screened Cleaning Professionals

    Our employees are trained, insured and background checked for peace of mind. We are locally owned and operated.

  • Customized Cleaning

    Don’t settle for a one-size-fits-all approach to cleaning. Let us create a customized cleaning plan tailored to you and your needs.

  • Easy Online Scheduling

    We know you’re busy, so we make it easy to get an estimate and schedule an appointment. Book online or give us a call directly.

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