Molly Maid Bloomington Normal Reviews
Real Stories, Real Results
Discover what our customers have to say about their experience with us. From insightful feedback to honest opinions, this page is a testament to our commitment to providing exceptional customer service.
4.9/5
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Ron M.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great people, great service!
Owner Response: Thank you, Ron, for your wonderful feedback! We’re thrilled to hear that you had a great experience with our team at Molly Maid of Bloomington Normal. Your kind words about our people and service mean a lot to us. We look forward to serving you again and continuing to provide high-quality cleaning and customer care.CCarrie W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Yes customer service and friendly staff and they are dependable, respectful and professional and do a wonderful service
Owner Response: Thank you, Carrie, for taking the time to share your feedback! We’re thrilled to hear that you found our team at Molly Maid of Bloomington Normal to be dependable, respectful, and professional. Providing wonderful service with friendly customer care is always our goal, and your kind words mean a lot to us. We’re grateful for your trust and look forward to serving you again!AAlexander S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly Maids do an excellent job each clean!
Owner Response: Thank you, Alexander Swanson, for your wonderful 5-star review for Molly Maid of Bloomington Normal! We’re so glad to hear that you’re consistently pleased with the excellent job our team does with each clean. Your feedback motivates us to maintain our high standards and keep your home looking its best. We appreciate your trust and look forward to serving you again!LLindsey H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆From the initial walk through, to the final day of resetting my home. This has been a wonderful experience as a customer. Not only have they been professional, kind, and thorough! Having a full home, that is filled with 6 – 8 people at anytime is a busy household. I am grateful to have an amazing service able to assist and they worked me into a schedule very timely. I’m looking forward to using them on a consistent basis because of how well their work is, and the peace of mind their skills bring to my and mt family’s exceptionally busy lives! The customer service itself is worth the price and the job is well done!
Owner Response: Thank you, Lindsey, for your thoughtful and detailed review! We are truly grateful for your kind words and thrilled to hear that you had a wonderful experience from the initial walk-through to resetting your home. Our team takes great pride in delivering professional, kind, and thorough service, especially for busy households like yours. It’s wonderful to know that our timely scheduling and attention to detail brought peace of mind to you and your family. We look forward to continuing to serve you and making your home a comfortable, clean space you can enjoy. Thank you for trusting us and for your recommendation!KKathy N.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Staff is friendly and efficient.
Owner Response: Thank you, Kathy, for your wonderful 5-star review of Molly Maid of Bloomington Normal! We’re so glad to hear that you found our staff to be friendly and efficient. Your feedback means a lot to us and motivates our team to continue delivering exceptional service. We truly appreciate your support!JJeff H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Amazing, friendly service.
Owner Response: Thank you, Jeff, for your wonderful review! We’re thrilled to hear that you had an amazing experience with our friendly team at Molly Maid of Bloomington Normal. Your satisfaction means a lot to us, and we appreciate you taking the time to share your kind words and 5-star rating! If you ever need our services again, we look forward to welcoming you back.SScott H.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Wehave been with Molly Maids for four months and the owner and staff are excellent. Attention to detail is amazing and yet they are efficient and hard working. They have allowed us to modify what they are cleaning with only a days notice. We have a 3600 square foot house and most of the time it’s just the two of us here. However, if our 4 kids, their spouses and the 9 grandkids all come over with their dogs, it gets a little crazy and very messy. Regardless, when the cleaners let leave, the house looks and smells amazing. It’s well worth the money we spend.
Owner Response: Thanks Scott! I was there yesterday helping the team. We enjoy having your place in the lineup. Thanks again and have a good weekend. – TimLLisa K.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Molly maid cleans our office. They are friendly and efficient. Great at communication
Owner Response: Thank you, Lisa, for your wonderful review! We’re delighted to hear that you find our team at Molly Maid of Bloomington Normal friendly, efficient, and strong in communication. Providing dependable service and maintaining great relationships with our clients are top priorities for us. We truly appreciate your feedback and your trust in our team to keep your office clean! If you ever need anything or have special requests, please let us know.BBetsy T.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Friendly and professional ladies who are super kind when cleaning my elderly mother’s home as well as mine. They are fast, efficient and provide great service. My home smells fantastic when they are done and a big bonus – my dog LOVES the extra attention she gets when they arrive!
Owner Response: Thank you so much, Betsy, for your wonderful review! We are thrilled to hear that our team has made such a positive impact in both your and your mother’s home. Our goal is always to deliver friendly, efficient service and it’s great to know your home feels, looks, and smells fantastic after each visit. We also love hearing that your dog enjoys our team’s visits just as much! Thank you for trusting us with your cleaning needs—we look forward to seeing you (and your furry friend) again soon!Cclarisse s.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆My ladies always friendly and flexible. They are thorough and efficient. My house looked great and smelled great after a once in awhile whole house clean!
Owner Response: Thank you, Clarisse, for your wonderful review! We’re delighted to hear that our team was friendly, flexible, thorough, and efficient during your whole house cleaning. It’s great to know your home looked and smelled fantastic after our visit. Your satisfaction is our top priority, and we appreciate your continued trust in Molly Maid of Bloomington Normal! If you ever need anything or have special requests in the future, we’re always here to help.GGreg
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆House cleaning…. good job and efficient
Owner Response: Thank you so much, Greg! We’re glad to hear you were pleased with the house cleaning services and found our team efficient. Your feedback means a lot to us, and we appreciate the opportunity to help keep your home clean. If you ever need anything else, just let us know!TTom P.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The workers are always courteous and efficient. I’m very happy with Molly Maids
Owner Response: Thanks so much Tom.SShannon V.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They have been wonderful. They come every two weeks and are typically done within 90min. They do a great job and I have them change my sheets too. A huge blessing for me as I physically can’t do it anymore. I highly recommend them. They are flexible, excellent communication and customer service. The ladies are wonderful.
GGraceAnn W.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They were amazing with my animals while cleaning. My house looks squeaky clean and they are worth the investment. I’m excited to continue their services!
SSusan D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Tim and the entire Molly Maids team have taken care of our home now for several years. We can’t say enough about how much they are appreciated. They do a great job, they care, and they allow us to focus on the other priorities of work/family. Thank you for all you do!
SSue
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Our bathrooms (2)….Our kitchen.. 🙂! The ladies are wonderful and sweet and do a good job.
PPeggy S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆The staff are always friendly and do a great and thorough job cleaning the floors and bathrooms.
BBetsy B.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great communication – we get a text to remind us of the cleaning and another the day of telling us approximate arrival time. The ladies are so good with my elderly dog and very efficient in their cleaning. Highly recommend!
SSteven L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Been a happy customer for 20+ years. Tim and company are dependable and careful.
MMaxwell C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆⭐⭐⭐⭐⭐ I cannot thank Molly Maid enough for the exceptional job they did cleaning my late father’s house. Their team approached the task with such care and professionalism, giving the space a thorough, detailed clean that truly honored his memory. Every corner sparkled, from the floors to the fixtures, and they handled everything with respect and attention to detail. The process was seamless, and their kindness made a difficult time a little easier. I highly recommend Molly Maid for their outstanding service and heartfelt approach!
LLisa C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Maybe dust my leather furniture if that is in your. But Loved everything else. Thank you
LLarry A.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Great team!!! Work very well together and do a great job!!
Owner Response: Thanks so much Larry. Your team has enjoyed having you as a customer over the years.BB M.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆I recommend Molly Maid. They were able to fit my place into their schedule at the last minute and they cleaned everythibg thoroughly.
Owner Response: Thank you!SSuzanne L.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆They do everything in the house it’s deep cleaned and smells so fresh when they leave
Owner Response: Thanks so much Suzanne!CChristine S.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We had a marvelous experience with Molly Maids and are so grateful for the service they provided in cleaning our home!
Owner Response: So nice to have you in the Molly family. – TimEEddie D.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Friendly,professional. Excellent as always.
Owner Response: Thanks so much! 😊GGregory E.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆We’ve always been very pleased with the Molly Maids organization … from those who answer the phone (and answer a myriad of questions) to everyone who has performed the cleaning itself … they were always on time did a great job!
Owner Response: Thanks so much. The team was a bit emotional at the last cleaning. You were on so their favorite places to clean. 😊RRenee G.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆This was our first experience with a cleaning company. We couldn’t have been more impressed. The communication from the office to get us scheduled and discuss our preferences was great. Tim, the owner, is amazing and hands-on. The first visit from the cleaning crew exceeded expectations. They were very friendly but got right to work. I enjoyed how I could chat a few times briefly to get to know them a bit while they worked. Our home was so clean and smelled amazing! We highly recommend them.
Owner Response: Thanks so much Renee! 😊Kk f.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆This was the first time the team was here. So, they did not know my house. They did a great job. And tonight I can relax.
Owner Response: Wonderful! 😊DDiane C.
via Google★ ★ ★ ★ ★☆ ☆ ☆ ☆ ☆Reliable. High quality. Trustworthy. Meet special requests. Immediately responsive.
Owner Response: Thanks so much for the kind words. 😊Service You Can Trust!
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